General Terms and Conditions

1. Scope

For all orders through our online shop, the following terms and conditions, as amended at the time of the purchase order, shall apply. Our online shop is aimed exclusively at consumers.
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a legal partnership that acts in the course of a legal transaction in the exercise of its commercial or independent professional activity.

2. Contractual Partner, Conclusion of Contract, Correction Options

The purchase contract is concluded with Jassen GmbH. By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation, view and correct your entries at any time before submitting your binding request by using the correction functions provided and explained in the order process. The contract is concluded by clicking on the button “order with payment” to accept the offer for the goods contained in the shopping cart.
You can change and view the data at any time before submitting the order. However, the order request can only be submitted and transmitted if you accept these terms and conditions by clicking on the “Accept terms and conditions” button and thereby include them in your order request.
Immediately after submitting the order, you will receive an automatic confirmation of receipt by email, in which your order will be stated again and you can print it out using the “Print” function. The automatic confirmation of receipt merely documents that we have received the order and does not constitute an acceptance of the order request. The contract is only concluded when we issue the declaration of acceptance, which is sent with a separate e-mail (order confirmation).

3. Contract Language, Contract Text Storage

The language in which the contract is concluded shall be German.
We save the contract text and will send you the order data, the order confirmation and our terms and conditions in text form. You can see the contract text in our customer login. The text of the contract is stored in compliance with data protection requirements.

4. Terms of Delivery

Delivery times indicated by us are calculated from the time of our order confirmation, provided the purchase price has been paid beforehand (except for purchase on account). The delivery time shall be 3 working days as long as no deviating or no delivery time for the respective goods is indicated in our online shop. If the product selected is not available at the time of the order, we will inform you of this in the order confirmation without undue delay. If the product is permanently not available, we willrefrain from an order confirmation. The contract is not concluded in this case. If the product you specified in the order is only temporarily unavailable, we will also inform you immediately in the order confirmation. The following delivery restrictions apply: We only deliver by shipping. A self-collection of the products is not possible. We do not deliver to packing stations. We only deliver to customers who have their customary residence (billing address) in Germany and can specify a delivery address there. The corresponding shipping costs are specified in the order form and are to be borne by you, unless you exercise your right of withdrawal. In the event of a revocation, you have to bear the direct costs of the return.

5. Payment

All prices stated on our website include the applicable statutory sales tax. The customer can change the payment method stored in his/her user account at any time. The payment of the purchase price is payable immediately upon conclusion of the contract.

The following payment methods are generally available in our shop:
Credit Card
When placing the order, you will be asked to provide your credit card details. After your legitimation as a legitimate cardholder, the payment transaction is carried out automatically and your card will be debited.
SEPA Direct Debit
By submitting the order, you will provide us a SEPA direct debit mandate. We will inform you about the date of the account debit (so-called prenotification). By submitting the SEPA direct debit mandate, we ask our bank to initiate the payment transaction. The payment transaction is carried out automatically and your account is debited. The account is debited before the goods are dispatched. The deadline for advance notice of the date of the account debit (so-called prenotification deadline) is 5 days.
In the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You’ll get more information during the ordering process.
Sofort by klarna
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount immediately, you must have a bank account activated for online banking, legitimize yourself accordingly and confirm the payment order to us. You’ll get more information during the ordering process. The payment transaction will be carried out immediately afterwards and your account will be debited.

Retention of Ownership

The goods remain the property of Jassen GmbH until full payment is made.

7. Transport Damage

If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and please contact us immediately. Failure to make a complaint or contact us will have no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance.

8. Warranty

Unless otherwise expressly agreed below, the statutory liability for defects applies. The following applies to used goods: if the defect occurs one year after delivery of the goods, claims for defects are excluded. Defects that occur within one year from delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods. Customer service: You can reach our customer service for questions and complaints by e-mail at

9. Liability

We are always liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents
• in the event of injury to life, limb or health
• in the event of an intentional or grossly negligent breach of duty
• in the case of guarantee promises, insofar as agreed, insofar as we have made an agreement with you about the nature of the item, or insofar as we maliciously concealed the defect
• as far as the scope of the Product Liability Law is open.
In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner can regularly rely on (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, this liability is restricted to the sum of the predictable damage which can be typically calculated.
In addition, all further claims for damages are excluded. The restrictions also apply in favor of our legal representatives and vicarious agents if claims are made directly against them.

10. Cancellation Policy

(1) In principle, consumers have a statutory right of withdrawal when concluding a distance selling contract, which we will inform you about in accordance with the legal model below. The exceptions to the right of withdrawal are regulated in paragraph (2). A model withdrawal form can be found in paragraph (3).
Right of Withdrawal
You have the right to cancel this contract within fourteen days without indicating any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us (Jassen GmbH, Ingolstaedter Strasse 21, 90461 Nuremberg, Germany,, phone: +49 (0) 911477253-10 by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to revoke this contract. You can use the revocation form stated below for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.
Consequences of Cancellation
If you cancel this contract, all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheap standard delivery we offer have) will be repaid without undue delay and no later than within fourteen days from the day on which we have received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed; under no circumstances will you be charged any fees for this repayment.
We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
The direct costs of returning the goods will be borne by you.
You only have to pay for any loss of value of the goods if this loss of value is due to said goods being handled in a manner that is unnecessary in order to verify their characteristics, properties and proper functioning.
(3) We provide a standard withdrawal form in accordance with the statutory regulation as follows:
Standard Withdrawal Form
To Jassen GmbH
Ingolstaedter Strasse 21
90461 Nuremberg

I/we(*) hereby cancel the Contract that I/we (*) concluded for the purchase of the following goods(*)/the provision of the following service (*):


Ordered on (*)/ received on (*)


Name of consumer(s)


Address of consumer(s)


Your Signature:


11. Code of Conduct

We have submitted to the following codes of conduct:
– Trusted Shops

12. Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

13. Final Provisions

The law of the Federal Republic of Germany applies to contracts between Jassen GmbH and you, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods. The statutory provisions on the limitation of the choice of law and the applicability of mandatory provisions, in particular of the country in which you as a consumer have your place of residence, remain unaffected.

The contract remains binding in its remaining parts even if individual provisions are legally invalid. As applicable, the statutory provisions shall replace the ineffective provisions. If, however, this constitutes an unreasonable hardship for one party to the contract, the contract shall be invalid in its entirety.